Libraries Reaching Out

Our world is changing, and technology has a lot to do with it. From the comfort of our home we can buy our groceries, trade stock, manage our finances and check on Johnny’s grades. Libraries have long been the place we go to with our questions, to find a good book to curl up with, or take our little one to hear a good story. Increasingly, libraries are harnessing the power of technology to bring their library services to us. Although we may still want to visit the library in person, because of the advances of technology, we can now use many of the library’s services without ever setting foot within its physical walls.

Many libraries are allowing users to apply for library cards online. San Francisco Public Library is a great example. They have set up a simple online library application that can be accessed on their website. This allows users who may have a hard time getting to the library the ability to access the library’s services from home. Almost all libraries now have websites that include their calendar of events, the online public access catalog, as well as links to frequently asked questions. A good example is the Riverside County Library System. From this website you can access each individual branch, view their calendars, as well as reserve spots for specific events. A user can also use the online catalog to search for materials and resources, place holds, manage checkouts and renewals and access the library’s free databases. Allowing patrons to access these resources online enhances the usage because the patron is able to choose the best time for them.

Another really exciting advancement that many libraries are embracing is live online reference chat. This is an online chat session that allows users to ask questions, get help with research or the library’s other online services. It is usually staffed by a reference librarian and some are available 24/7. Some libraries, such as Palomar College’s Library share the online reference slots with a consortium of libraries so that the workload is shared. This is a great service that benefits both parties involved. The patron gets help even when the library is closed, at a time that is convenient for them, while the library benefits from increasing its service hours and access, and at the same time reducing the in-person foot traffic, thus reducing staff hours and overall cost.

Technology is bringing the library to the patron, and changing the way we view the library and its services. It is no longer just a building with four walls, but an online resource that meets us wherever we are.